Institutions participating in SARA shall annually report to NC-SARA the number of exclusively Distance Education students enrolled in the Institution engaged in Distance Education, disaggregated by State, territory, or district in which the students are located, including the Home state. This would include both Degree and non-degree for credit courses. These data shall be reported annually to NC-SARA in the spring following the due date for institutions to make their previous fall enrollment reports to the federal government’s Integrated Postsecondary Education Data System (IPEDS).
Consumer Protection (Complaints)
Provisions of the SARA Manual, including those for consumer protection and the resolution of complaints, apply to interstate distance education offered by participating SARA institutions to students in other SARA States. Only those complaints resulting from distance education courses, activities and operations provided by SARA-participating institutions to students in other SARA States come under the coverage of SARA. Complaints about a SARA institution’s in-state operations are to be resolved under the state’s normal provisions, not those of SARA. SARA consumer protection provisions require the home state, through its SARA Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. The State Portal Entity is responsible for conducting the investigation and resolution of complaints that are not resolved at the institutional level.